FAQ
What chimes can Video Doorbell C31 pair with?
The Video Doorbell C31 pairs with your existing chime, eufy HomeBase S280, S380, MiniBase Chime (T8023), Alexa, and Google Assistant.
Note: It is not compatible with the original eufy Wi-Fi Chime (T8020), eufy Chime (T8740/T8742), or Apple HomeKit.
Is Video Doorbell C31 compatible with HomeBase 3?
Yes, it is compatible with HomeBase 3. This setup provides expandable local storage, enhanced AI functionality, cross-device features, and more, all with no monthly fees.
Why doesn't the doorbell have the video call feature when connected to HomeBase 3?
The Video Call feature is part of a new software experience currently only supported for solo use. HomeBase 3 compatibility with Video Call is expected to be available in late November.
Why is my doorbell not working properly after binding?
Ensure you have the latest app (version 4.9.3 or above) and check if the doorbell has received the latest software update. Video Doorbell C31 is a new product, and using the latest app version is necessary for optimal performance.
Will Video Doorbell C31 support pre-record and 24/7 recording? Will my existing chime still work?
Yes, Video Doorbell C31 supports the pre-record and 24/7 recording functions when powered by a 16-24V, 30VA transformer. However, to enable these features, your existing chime will need to be bypassed.