Question 1

Is the voltage universal? Does RoboVac come with a charger for my region?

Accepted Answer

Robovac works with the voltages from 100 - 240V; a charger for the region it is sold in is in the packaging. If you want to use your RoboVac in other countries, you will need to use a plug adapter.

Question 2

What's the BoostIQ™ feature?

Accepted Answer

The BoostIQ™ feature automatically increases the suction power if it detects stronger power is needed to ensure the best clean, which is ideal for cleaning thicker carpets and hard-to-clean messes.

Question 3

How do I identify if RoboVac is using the BoostIQ™ feature?

Accepted Answer

RoboVac 11S Max is in the BoostIQ™ mode by default, which you can see on the display of the remote control. 
To change the default suction power to Auto Cleaning mode, just press the ""fan"" icon repeatedly to adjust the suction power level. The power level's corresponding icon is displayed on the remote controller. 
Note:
When RoboVac starts cleaning in Auto or Single Room mode the next time, it will clean according to the suction power level you previously selected.

Question 4

How long will RoboVac clean after a full charge?

Accepted Answer

A fully-charged RoboVac will clean approximately 100 minutes in Standard Mode on hard floors.

Question 5

How long does it take RoboVac to charge from 0-100%?

Accepted Answer

About 5-6 hours.

Question 6

What is the lowest height RoboVac can pass under?

Accepted Answer

The lowest height RoboVac can pass under is 2.87 in/ 73 mm.

Question 7

Can I use one remote control to control more than one RoboVac at the same time?

Accepted Answer

RoboVac is controllerd via infrared technology from the remote control. One remote control can control more than one RoboVac at the same time.

Question 8

Where should I use RoboVac?

Accepted Answer

1. Use only indoors and on dry surfaces. 
2. For optimum performance. It is not recommended to use RoboVac on thick (total thickness over 26 mm /1.02 in) or plush carpets
3. Do not use on very dark-colored floors.
4. Do not leave trailing cables as RoboVac may become entangled in them.
5. Do not use it on the carpets that have tassels, as the tassels may entangle RoboVac.

Question 9

What objects should I avoid vacuuming with RoboVac?

Accepted Answer

1. Liquids.
2. Chemicals, inflammable and explosive hazardous materials.
3. Sharp objects such as broken glass, construction waste, screws, etc.
4. Burning objects such as cigarette butts, matches, and ash.
5. Pet excrement.

Question 10

How does RoboVac navigate?

Accepted Answer

RoboVac uses Bounce technology to navigate when cleaning. RoboVac changes directions when it encounters obstacles and works in a back-and-forth traveling motion. Different cleaning modes has different paths.

Question 11

Will RoboVac fall down stairs when working?

Accepted Answer

No. RoboVac has drop sensors.
Anti-drop sensors prevent RoboVac from tumbling down stairs and steep drops. They may work less effectively if they are dirty or on very dark-colored floors. It is recommended to place a physical barrier to block off problem areas where the device may fall.

Question 12

What does the status light on RoboVac indicate?

Accepted Answer

Breathing orange: Charging
Solid blue: Standby / Cleaning / Fully charged 
Solid orange:  Low power and returning to charging base
Flashing / Solid red + Beeping: RoboVac has an error
Off: 
- RoboVac is powered off.
- To conserve power, the light automatically turns off when RoboVac is not docked to the Charging Base and has been inactive for 1 minute.

Question 13

What does the status light on the charging base indicate?

Accepted Answer

When the Charging Base connects to AC power, the LED indicator on the Charging Base is SOLID WHITE.

Question 14

What do the error tones mean when the red indicator light is flashing?

Accepted Answer

One beep = RoboVac is stuck and one of the wheels is not making contact with the floor (hanging in mid-air). RoboVac may be in an extremely large room and the bumper is not registering obstacles. Restart cleaning in a new location.

Two beeps = RoboVac’s bumper is stuck. Tap RoboVac’s bumper several times to dislodge any debris that may be trapped underneath.

Three beeps = RoboVac can get stuck in the following scenarios: ①When RoboVac does not have enough power to reverse when on the edge of a staircase that is covered by a rug.②When RoboVac tries to reverse due to exposure to strong sunshine, but cannot reverse due to physical barriers in the way.③When RoboVac reverses due to exposure to strong sunshine, but continues to be exposed to strong sunshine after reversing for 3 seconds.Solution: Restart cleaning in a new location.Use a physical barrier to block off the problem area.
Four beeps = RoboVac’s power level is too low. Manually charge RoboVac for at least 5 hours.

Question 15

What do the error tones mean when the red indicator light is solid?

Accepted Answer

One beep = RoboVac’s left/right wheel is stuck. Turn off RoboVac and remove any hair or debris from the left/right wheel. 

Two beeps = RoboVac’s side brush is stuck. Turn off RoboVac and remove any hair or debris from the side brush.

Three beeps = RoboVac’s suction fan is stuck. Turn off RoboVac, then remove and empty the dust collector. Make sure the suction inlet is not blocked by any hair or debris.

Four beeps = RoboVac’s rolling brush is stuck. Turn off RoboVac and remove any hair or debris from the rolling brush.

Question 16

My RoboVac cannot be activated. What can I do?

Accepted Answer

- Make sure the main power switch on the bottom of RoboVac is in the ""I"" position.
- Make sure the battery is fully charged. 
- Replace the batteries in the remote control (2 AAA).
- Make sure the remote control is within range (16 ft/5 m) of RoboVac.
- If you still have trouble, turn off the main power switch and then turn it back on.

Question 17

What if RoboVac suddenly stops working?

Accepted Answer

- Check if RoboVac is trapped or stuck on an obstacle.
- Check if the battery level is too low.
- If you still have trouble, turn off the main power switch,wait for 2 seconds, and then turn it back on.

Question 18

What if RoboVac suddenly stops working?

Accepted Answer

- Check if RoboVac is trapped or stuck on an obstacle.
- Check if the battery level is too low.
- If you still have trouble, turn off the main power switch,wait for 2 seconds, and then turn it back on.

Question 19

What if RoboVac cannot return to the Charging Base?

Accepted Answer

- Remove objects within 3 ft/1 m to the left and right side and within 6 ft/2 m of the front of the Charging Base.
- When RoboVac is in the vicinity of the Charging Base, it will return more quickly. However, if the Charging Base is located far away, RoboVac will need more time to return.
Please be patient as it works its way back.
- Clean the charging contact pins.

Question 20

What if RoboVac can't be charged? What should I do?

Accepted Answer

- Check if the indicator on the Charging Base lights up. If not, contact the eufy service center to repair or replace
the Charging Base.
- Dust off the charging contact pins with a dry cloth.
- Check if you can hear a beep when RoboVac is docked onto the Charging Base. If not, contact the eufy service center to repair or replace the Charging Base.

Question 21

What should I do if RoboVac does not clean according to the schedule I set?

Accepted Answer

- Make sure the main power switch on the bottom of RoboVac is turned on.
- Make sure the time, time of day (AM/PM), and the scheduled time have been set correctly.
- Check if RoboVac’s power is too low to start cleaning.
If these suggestions don't help, please contact us at support@eufylife.com for more assistance.

Question 22

When I remove/replace the batteries of the remote control or turn off the main power switch, will these actions cancel RoboVac's scheduled settings?

Accepted Answer

- If a schedule is set and the batteries are removed from the remote control, the cleaning schedule will first disappear on the remote control. Afterwards, when you press any button on the remote control, you will also cancel the cleaning schedule on RoboVac.
- Turning off the main power switch will not cancel RoboVac' scheduled settings.

Question 23

What should I do if the remote control doesn't work?

Accepted Answer

- Replace the batteries in the remote control.
- Make sure the main power switch on the bottom of RoboVac is in the ""ON"" position. 
- Make sure RoboVac is fully charged.

If these suggestions don't help, please contact us at support@eufylife.com for more assistance.

Question 24

Why has RoboVac's suction become weak?

Accepted Answer

- Check if any obstructions are blocking the suction inlet.
- Empty the dust collector.
- Check if the filter is wet due to water or other liquid on
the floor. Air-dry the filter completely before use.

If these suggestions don't help, please contact us at support@eufylife.com for more help.

Question 25

Why is RoboVac making a strange noise while in use?

Accepted Answer

- Clean brushes and tap the wheels to see whether they are stuck, and if necessary, remove any hair and debris from them.
- Remove the rolling brush and brush guard and run RoboVac to see if the noise continues.

If the noise does not disappear when you remove accessories, please contact us at support@eufylife.com for more assistance.

Question 26

What should I do if RoboVac's movements or travel path are abnormal?

Accepted Answer

- Clean the sensors carefully with a dry cloth.
- Restart RoboVac by turning the power switch off and on.

If these suggestions don't help, please contact us at support@eufylife.com for more assistance.

Question 27

What should I do if RoboVac's rolling brush does not rotate.

Accepted Answer

- Clean the rolling brush.
- Check if the rolling brush and brush guard have been installed properly.

Question 28

What should I do RoboVac's cleaning time becomes shorter or is less than 100 minutes?

Accepted Answer

Make sure RoboVac is fully charged (indicated by a solid blue LED light) before cleaning.
- The cleaning time will be affected by the suction mode and floors/carpets to be cleaned:
- Standard suction mode (on hardwood floors): approx.100 minutes of cleaning
- BoostIQTM mode (on carpeting): approx. 60 minutes of cleaning
- Max suction mode (on medium-pile carpets): approx.40 minutes of cleaning
- If your cleaning time is much less than the time mentioned above, contact eufy customer service for help.


	RoboVac 11S Max	RoboVac 11S	RoboVac G30	RoboVac 15C MAX	RoboVac 30C
Max Suction Power	2000Pa	1300 Pa	1500Pa	2000Pa	1500Pa
BoostIQ Technology	2nd Gen	2nd Gen	2nd Gen	2nd Gen	2nd Gen
Dust Collector Capacity	0.6L	0.6L	0.6L	0.6L	0.6L
Noise Level	55dB	55dB	55dB	55dB	55dB
Product Height	2.85 in	2.85 in	2.85 in	2.85 in	2.85 in
Climbing Threshold	0.63 in	0.63 in	0.63 in	0.63 in	0.63 in
Boundary Strips	-	-	Boundary Strips (13.2ft)	-	Boundary Strips (13.2ft)
Coverage	1-year	1-year	1-year	1-year	1-year
Wi-Fi Connected	-	-	-	✓	✓
Works with Amazon Alexa	-	-	-	✓	✓

RoboVac 11S MAX

Code:

3-Point Cleaning System

Smart Return

Versatile Cleaning Modes

Disturbs Dust Not People

Drop-Sensing Technology

Treads Lightly

Knows Your Home

Non-Stop Cleaning

Products Comparison

FAQ

Specs

Product Name

Product Type

Color

Wi-Fi Connected

Works with Amazon Alexa

Works with the Google Assistant

Navigation Type

Movement Speed

Climbing Threshold

Remote Control

Boundary Strip

Fall Prevention (Drop Sensor)

Auto-Dock and Recharge Feature

Auto Boost

Max Suction Power

Dust Collector Capacity

Dust Collector Type

Vacuum Inlet

Side Brush

Filter

Multi-Surface Cleaning

Cleaning Modes

Noise Level

Boundary Detection

Scheduled Cleaning

No-Go Zone

Mopping

Max Runtime

Charge Time

Battery

Included Accessories

Documents & Drivers